Video will become available 10 minutes before session start
Using a trauma-informed framework, we will explore ways to help student workers develop empathy and self-awareness and build a workplace culture of collaboration and inclusion.
What can you do when a student employee is offended by something a co-worker said at the circulation desk? What policies can mitigate the problem of excessive profanity in public services? These questions may seem simple to solve - say “stop it,” and move on - but these issues portend a more complicated problem. Student employees may have had no prior work experience and when problems in workplace culture arise, it offers an opportunity for teaching emotional intelligence skills that will help them in future professional settings. The session will use Rebecca Tolley’s Six Guiding Principles of Trauma-Informed Approaches - safety, transparency, peer support, collaboration, empowerment and culture - to frame a discussion of intentional learning experiences for student employees that can lead to retention, academic success and self-discovery.
In this workshop, we will brainstorm ways to:
- Use a trauma-informed approach to build a safe, collaborative workplace environment
- Integrate emotional intelligence skills training into a student employment program
- Give feedback to students that results in better performance and concrete action steps
Reference and Instruction Librarian, CT State Three Rivers
I am a librarian at Connecticut State Community College Three Rivers. My responsibilities include teaching, research assistance, marketing and supervising seven Student Library Assistants.
Video will become available 10 minutes before session start
